NexaCore Sol primarily provides digital services (e.g., AI & automation, marketplace management, and business registration). In limited cases, we may also deliver physical items (e.g., documents, hardware devices, packaged deliverables, or promotional kits). This Shipping & Delivery Policy applies to both digital and physical products.
Important: Most of our offerings are digital. You will typically receive deliverables via email, client portal, or shared drive links. Physical shipments apply only to specific services (LLC documentation kits, devices, or client-requested materials).
1) Delivery of Digital Services
- Email Delivery: Reports, audits, and completed work are sent to your registered email.
- Client Portal/Drive: Larger files are delivered via secure links (Google Drive, Dropbox, etc.).
- Turnaround Times: Stated in each service agreement (e.g., 5–7 business days for store setup).
- Access Credentials: For platform-based services, credentials and documentation will be securely transferred upon completion.
2) Physical Shipments
| Item Type | Method | Estimated Delivery | Notes |
|---|---|---|---|
| Business Registration Kits (LLC docs, EIN) | Courier (FedEx/UPS/DHL) | 5–10 business days (domestic), 10–20 days (international) | Tracking provided via email once dispatched. |
| Promotional/Training Material (USB, manuals) | Courier/Postal | 7–15 business days | Customs duties (if any) are the client’s responsibility. |
| Special Hardware Devices | Courier with insurance | 10–20 business days | Subject to availability and stock limitations. |
3) Shipping Costs
- Domestic deliveries (within the same country as our operations) may include free shipping or flat rates.
- International deliveries are subject to carrier fees, duties, and taxes payable by the client.
- Shipping costs will be clearly shown at checkout or in your invoice before confirmation.
4) Delays
- Digital service delays will be communicated proactively via email.
- Physical shipments may be delayed due to customs, carrier issues, or unforeseen circumstances.
- Force majeure events (natural disasters, political events, platform outages) may impact delivery timelines.
5) Tracking & Notifications
- Clients receive a tracking link for all physical shipments once dispatched.
- For digital deliveries, confirmation emails are sent once a file is shared or uploaded.
- We also maintain logs in the client dashboard for major deliverables.
6) Failed Deliveries & Returns
- If a physical shipment is undeliverable (e.g., wrong address, client unavailability), the carrier may return the package.
- Reshipping fees (if applicable) will be borne by the client.
- Digital deliverables are deemed successfully delivered once we send them to the registered email/portal.
7) Contact for Shipping Queries
| support@nexacoresol.com | |
| Tracking Help | Contact our support team with your tracking number if you face issues. |
