Thank you for choosing NexaCore Sol. We aim to deliver high-quality digital services, including AI & automation, eCommerce development, marketplace management, and business registration support. This policy explains when refunds are available, how cancellations work, and the process to submit a request.
Quick summary (not a substitute for the full policy):
Many consulting tasks are refundable within stated windows; staged development work is partially refundable based on completed milestones; government filing/third-party fees are generally non-refundable once initiated; monthly management can be cancelled anytime with pro-rated refunds for unused days.
Many consulting tasks are refundable within stated windows; staged development work is partially refundable based on completed milestones; government filing/third-party fees are generally non-refundable once initiated; monthly management can be cancelled anytime with pro-rated refunds for unused days.
1) Definitions
- Digital Consulting: Strategy calls, audits, AI setup, configurations, documentation.
- Development Services: WordPress/WooCommerce builds, theme customization, integrations.
- Marketplace Management: Amazon/Walmart store setup, cataloging, PPC, account support.
- Business Registration: LLC/EIN filings, compliance documentation, agent/filing fees.
- Subscription/Retainer: Recurring monthly plans for management or support.
2) Eligibility Matrix
| Service Type | Cancellation Window | Refund Basis | Notes |
|---|---|---|---|
| Digital Consulting (AI setup, audits, training) | Within 7 days of purchase OR before service delivery | Full refund | If any deliverable/session already provided, partial refund less delivered value. |
| Development Services (site/store builds) | Within 14 days of project start | Milestone-based partial refund | Discovery/architecture and completed milestones are non-refundable once delivered. |
| Marketplace Management (setup/optimization) | Cancel anytime before next billing cycle | Pro-rated for unused days | Ad spends, listing fees, and third-party tools are non-refundable. |
| Business Registration (LLC/EIN filings) | Before submission to authorities | Full refund minus admin fee | After submission, government/agent/filing fees are strictly non-refundable. |
| One-time Fixed Deliverables (e.g., brand kit, SOPs) | Within 7 days unless delivered | Full/partial based on delivery status | Delivered downloadable assets are non-refundable. |
3) Non-Refundable Items & Fees
- Government, registered agent, or third-party filing fees once submitted.
- Advertising budgets (Amazon/Walmart/Meta/Google) already spent.
- Third-party software, themes, plugins, and API credits once activated/issued.
- Customized or fully delivered digital assets (source files, SOPs, code hand-offs).
- Expedited/priority service surcharges once work begins.
4) Project Cancellations (Development)
If you cancel a development project, we will determine the refundable portion based on actual progress:
| Phase | Typical Allocation | Refundable if Cancelled After Completion? |
|---|---|---|
| Discovery & Architecture | 15–25% | No (deliverables provided) |
| Design & Prototyping | 20–30% | No (assets delivered) |
| Build & Integrations | 30–45% | Partial (based on % completed) |
| Testing & Handover | 10–20% | Partial/None (depends on delivery state) |
5) Subscriptions & Renewals
- Subscriptions renew automatically unless cancelled before the next billing date.
- We issue pro-rated refunds for any unused period after you cancel.
- Pausing is available on request for up to 60 days (one pause per 6-month period).
6) Chargebacks & Payment Disputes
- Please contact us first to resolve issues. Unwarranted chargebacks may lead to account suspension.
- We provide documentation (SOW, invoices, deliverables) to the payment processor during disputes.
7) How to Request a Refund or Cancellation
What to Send
- Invoice number and service name
- Purchase date and amount
- Reason for request + any evidence (screenshots, links)
Processing Time
- Ack within 1–2 business days
- Decision within 7–10 business days
- Approved refunds issued within 5–10 business days
8) Method of Refund
- Original payment method where possible (e.g., card via Stripe, bank transfer).
- If the original method cannot be used, we may offer an alternative method or account credit.
- Currency conversions and bank fees are borne by the recipient unless required by law.
9) Client Responsibilities
- Maintain accurate contact and billing details.
- Respond promptly to our requests for information during evaluation.
- Remove our access/credentials after cancellation if requested by us.
10) Exceptions & Special Cases
- Force Majeure: No refunds for delays caused by events beyond reasonable control (e.g., platform outages, natural disasters).
- Compliance Failures: If a marketplace rejects or suspends due to client-side non-compliance, fees for our time remain payable.
- Goodwill: We may, at our discretion, offer partial credits or additional support.
11) Updates to This Policy
We may revise this policy from time to time. Changes apply from the posted effective date. Material changes will be notified via email or dashboard, where applicable.
12) Contact
| Support | Email: support@nexacoresol.com |
|---|---|
| Postal | NexaCore Sol, 460 Main St, Middlefield, CT 06455, USA |
